FAQ’s

Where are you based?

Mango Box Studios is based in Texas, USA!

Do you ship worldwide?

Yes, Mango Box Studios ships worldwide except to certain countries which are currently experiencing service disruptions (listed in our Shipping & Returns page). Shipping will open back up to aforementioned countries once suspensions are lifted.

Mango Box Studios does not currently ship to the UK/EU through mangoboxstudios.com due to VAT; however, UK/EU customers may shop on Etsy at https://mangoboxstudios.etsy.com instead!

How long does it take for my order to get processed and shipped?

Please check out the Shipping and Returns page for detailed information.

Do you offer refunds or accept exchanges or cancellations?

ALL sales are final. Please check out the Shipping and Returns page for detailed information.

Pre-order Product and Made-to order Product?

Some products are listed and described as a pre-order item, which means they are not on hand and not ready to ship- they are either in the process of getting produced or may be in the process of getting funded in order to begin production. This means the product may be shipped at a later time as opposed to the standard 4-7 business days for in-stock products. Estimated shipping dates for these products vary and will be detailed in the product description. Purchasing a pre-order product helps us  gauge interest/demand earlier on and/or generate the necessary funds to bring the product to life!

Some products are listed and described as a specially made-to-order item, which means they are made just for you once the order is placed! These products are created in house with our own supplies.

I placed multiple orders. Do you combine orders/shipping?

Yes, Mango Box Studios may take requests to combine orders if the package(s) have not been packed or shipped yet, and depending on store order volume at the time. Note, however, select products that are made-to-order with the help of our production partner, are not eligible to be combined as they are shipped from a separate facility.

Please fill out the form on the contact page so we can further assist you! Shipment costs may partially be refunded depending on the total weight of the package.

I received my order, but item(s) are incorrect or missing. Can I get a replacement?

Mango Box Studios will be more than happy to help you out and find a solution. Please fill out the form on the contact page so we can further assist you.

The tracking says "delivered", but I never received my order OR I received my package and it is damaged. What can I do?

Mango Box Studios is not responsible for lost, stolen, and/or damaged packages once shipped out. Please contact your local post office for further assistance. 

If there happens to be an issue with the delivery address and the package is returned, we will happily ship your order out again, but the customer will be responsible for the reshipment fees.

If you have any other questions not addressed in this FAQ, please fill out a form on the contact page and we will get back to you ASAP!

-Ashika & Liya, Mango Box Studios-